Support

Last updated : November 10, 2026

A question, a problem or an idea? Write to us, we usually reply within a few days.

To help us, include your iPhone model, your iOS version and the app version (Profile, at the bottom). Never send us the content of your journal or your backup passphrase.

Frequently asked questions

How do I restore my Premium subscription?

Open Emoty → Premium → “Restore purchases”, with the same Apple Account used for the purchase.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Emoty → Cancel subscription. You keep Premium until the end of the period already paid.

How do I get a refund?

Refunds are handled by Apple: go to reportaproblem.apple.com and sign in with your Apple Account.

I changed iPhone. How do I get my journal back?

Your journal is stored only on your iPhone. Before changing device, export an encrypted backup (Profile → Backup), keep the file and your passphrase, then restore it in Emoty on the new iPhone.

I forgot my backup passphrase.

We cannot recover it: it is never sent to us. Without it, the backup cannot be opened.

Why can’t Emoty detect my emotion automatically?

Automatic suggestions need an iPhone compatible with Apple Intelligence, with Apple Intelligence turned on. Otherwise, simply pick the emotion yourself.

How do I delete all my data?

Profile → “Erase all my data”, or delete the app. Backups saved elsewhere are not affected.

Emoty does not replace professional support. If you are in distress, contact a professional or the emergency services (112 in Europe, 911 in the US). In France, call 3114 (free, 24/7).